Store Policies

Returns/Cancellations

🔒 Diamondback Armory – Return & Sales Policy

General Return Policy

If you are not satisfied with your purchase, please contact us within 10 business days of receiving your product to request a Return Merchandise Authorization (RMA).

Eligibility

Items returned unopened and in original packaging may be:

Exchanged

Returned for store credit

Refunded to the original payment method

A 25% restocking fee applies to all unopened returns.

Opened Items

Any product that has been opened or removed from its original packaging is subject to:

15% open-box fee
PLUS

25% restocking fee
= 40% total

All items must be returned within 10 business days of RMA issuance and include all original accessories, manuals, and packaging.

🔥 Non-Returnable Items

The following items cannot be returned under any circumstances:

Special orders or custom-configured products

Products sold as-is, used, or that have been installed/modified

Firearms once transferred to the buyer

Ammunition

Optics, electronic sights, illumination devices, and night vision equipment

🔫 Firearm Sales at Gun Shows

ALL firearm sales conducted at gun shows are FINAL and NON-REFUNDABLE.

Background Check Outcomes:

Delayed:
Firearm must be picked up at our retail store after approval is received.

Denied:
The transfer cannot be completed under any circumstance.
All payments and fees are non-refundable.
The purchaser forfeits the firearm and all associated fees per this policy.

🚫 Straw Purchases

Transactions declined due to suspected straw purchasing are subject to the restocking fee.
Straw purchases are illegal, and any transaction that appears to be a straw purchase will be denied.

📦 Shipping & Return Logistics

We strongly recommend using a carrier that provides:

Tracking, and

Insurance or declared value coverage

If you do not use tracking or insurance, you assume all liability for lost or damaged shipments.

Customers are responsible for:

Shipping charges on all returns

Shipping charges on refused deliveries

USPS Notice

USPS offers limited tracking, and a 30-day waiting period applies before a trace can be initiated.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

INVENTORY
IN-STORE INVENTORY DOES NOT MATCH ONLINE INVENTORY. Online inventory displays in stock item with all of our distributors. Most of these items can be shipped to our store within 5 business days. When purchasing non firearms and it is requested to ship directly to your address please allow up to 10 business days. In store inventory changes everyday and we do not guarantee any item to be in store. To check for same day pickup please call the store 623-600-6117.

Please allow 24 hours for transfers to process and be available for pick up. We do our best to accommodate same day but it is NOT guaranteed.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

✅ Privacy Policy – Email & SMS Marketing Section (Recommended Language)
Email & SMS Communications

By submitting your email address and/or mobile phone number on this website, you consent to receive marketing communications from us, including promotional emails and text messages related to products, sales, events, and updates.

Message frequency may vary. Consent is not a condition of purchase.

You may unsubscribe from emails at any time by clicking the “unsubscribe” link in any email. You may opt out of SMS messages at any time by replying STOP to any text message.

Data Collection & Usage

We collect personal information you voluntarily provide to us, including but not limited to:

Name

Email address

Mobile phone number

This information is used solely for:

Marketing communications

Order confirmations and customer service communications

Providing promotions, discounts, and store updates

We do not sell or rent your personal information to third parties.

SMS & Third-Party Providers

We may use third-party service providers to deliver email and SMS communications on our behalf, including OtterText.

These providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your information.

Consent & Compliance

By opting in, you confirm that:

You are at least 18 years of age

You are the authorized user of the email address and/or phone number provided

You consent to receive automated marketing messages

Standard message and data rates may apply.

Cookies & Tracking

We may use cookies and similar technologies to improve website functionality, analyze traffic, and support marketing efforts, including triggering signup forms or promotions.

You may disable cookies through your browser settings, though some features of the site may not function properly.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that $dealerName will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*